Leading Contract Research Organization Unifies Global Workforce Management

Transforming Global HR Operations: A Global Pharmaceutical Research Company's Journey to Unified People Management with Oracle Cloud HCM

Executive Overview

A global pharmaceutical research company, a bioanalytical and analytical sciences leader serving pharmaceutical and clinical research sectors globally, faced significant HR complexity managing a dispersed workforce across the US, UK, Australia, and China. Manual spreadsheet-based processes, fragmented data, and inconsistent practices across regions hindered compliance and operational efficiency. PCL One leveraged its Oracle Cloud HCM expertise to enable the company to establish a unified HR platform, creating a single source of truth and enabling scalable, compliant people management.

About the Company

The company is a premier Contract Research Organization specializing in bioanalytical and analytical sciences supporting drug development, pre-clinical studies, and multi-regional clinical trials. Operating five state-of-the-art laboratories across four continents, the company maintains the highest standards of scientific integrity and regulatory compliance, with over 25 years of expertise across GLP, GCP, cGMP, and CSV standards—recognized by the FDA, EPA, EMA, MHRA, and NATA.

The Challenge

The company's global operations revealed critical HR management gaps: employee data scattered across disconnected local systems with no single source of truth; payroll managed externally and disconnected from core HR, creating silos and limiting workforce insights; HR approvals processed via email with weak audit trails; goal-setting and performance management inconsistent across regions; organizational hierarchies and reporting relationships not clearly defined; and role-based access controls not systematized, creating security vulnerabilities.

The Solution

As the company's strategic implementation partner, PCL One was selected to guide the organization through a comprehensive Oracle Cloud HCM deployment. PCL One implemented Oracle Cloud HCM across Core HR, Recruiting & Onboarding, Talent & Workforce Management, Absence Management, and Compensation modules. The engagement included standardized global HR process design, formalized goal and performance management framework, integrated compensation management eliminating external payroll fragmentation, role-based access control matrix implementation, and automated reporting replacing manual spreadsheet tracking. Organizational hierarchies were clearly defined, providing complete visibility into reporting relationships.

The Outcome

The company now operates with an integrated HR platform delivering: automated workflows reducing administrative burden; intuitive employee and manager self-service capabilities; transparent organizational structure fostering improved engagement and clear career pathways; real-time analytics enabling informed workforce planning; strengthened compliance and data security through systematic access controls; and a scalable foundation supporting global expansion while maintaining consistency, accuracy, and regulatory excellence.

"This implementation has transformed how we manage our global workforce and has positioned us for sustainable growth."

— Leadership, Global Pharmaceutical Research Company

Key Results

4 Continents

Global Locations

100%

Operations Unified

Significantly Improved

Administrative Efficiency

Strengthened

Compliance

Oracle Modules Implemented

Oracle Cloud HCM Core HR

Recruiting & Onboarding

Talent & Workforce Management

Absence Management

Compensation Management

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