AgreementPublic
PCL One Cloud Services Agreement
The principal terms governing a customer's use of PCL One Cloud Services.
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Contracts & Policies
Access PCL One agreements, service terms, security and privacy policies, operational commitments and other documents governing the delivery and use of PCL One services.
These documents provide customers and procurement teams with clear information about PCL One's contractual framework, service delivery practices, security controls, privacy commitments and operational policies.
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Search or filter PCL One contracts, policies and service documents.
24 documents found
Agreements & Commercial Terms
5 documentsOrder DocumentPublic
PCL One Cloud Services Ordering Document
Transaction-specific service, subscription, commercial and customer details.
Service DescriptionPublic
PCL One Cloud Service Description
Description of service scope, delivery model, deployment, security and service responsibilities.
AddendumPublic
PCL One Data Processing Addendum
Terms governing PCL One's processing and protection of Customer Personal Data.
TermsPublic
PCL One Professional Services Terms
Terms governing implementation, configuration, migration, integration, training and other professional services.
Cloud Service & Support
5 documentsPolicyPublic
PCL One Cloud Hosting & Delivery Policy
Hosting, infrastructure, service delivery, backup, recovery and operational practices.
PolicyPublic
PCL One Cloud Support Policy
Support scope, severity classification, case handling and escalation practices.
SLAPublic
PCL One Cloud Service Availability SLA
Service availability methodology, exclusions and applicable service-level framework.
PolicyPublic
PCL One Release, Change & Maintenance Policy
Controls governing releases, production changes, maintenance and emergency changes.
PolicyPublic
PCL One Acceptable Use Policy
Rules governing appropriate, secure and lawful use of PCL One services.
Security
6 documentsPolicyPublic
PCL One Information Security Practices
Overview of PCL One's organizational, technical and operational security practices.
PolicyPublic
PCL One Secure Software Development Lifecycle Policy
Security practices applied throughout software design, development, testing and release.
PolicyPublic
PCL One Vulnerability Management & Disclosure Policy
Processes for identifying, assessing, remediating and responsibly reporting vulnerabilities.
PolicyPublic
PCL One Encryption & Key Management Policy
Encryption, cryptographic key management, secrets and credential protection practices.
PolicyPublic
PCL One Security Incident & Breach Notification Policy
Incident response, assessment, escalation and customer breach-notification practices.
PolicyPublic
PCL One Privileged Support & Emergency Access Policy
Controls governing privileged administrative, support and emergency access.
Privacy & Data Protection
5 documentsPolicyPublic
PCL One Data Residency & Location Policy
Principles governing data residency, processing locations and location-specific service commitments.
PolicyPublic
PCL One Data Retention, Backup & Secure Disposal Policy
Customer data retention, backup handling, deletion and secure disposal practices.
PolicyPublic
PCL One Subprocessor & Third-Party Services Policy
Governance and transparency for subprocessors and third-party service providers.
PolicyPublic
PCL One Uploaded Media & Location Metadata Privacy Policy
Privacy controls for uploaded media, metadata and location information.
PolicyPublic
PCL One End-of-Service, Data Portability & Transition Policy
Customer data export, portability, transition assistance and end-of-service handling.
Reliability & Operations
1 documentPolicyPublic
PCL One Service Resilience & Recovery Policy
Business continuity, resilience, disaster recovery and service restoration practices.
Responsible AI
1 documentPolicyPublic
PCL One Responsible AI & AI-Assisted Features Policy
Principles governing responsible use, oversight, data handling and operation of AI-assisted capabilities.
Accessibility
1 documentStatementPublic
PCL One Accessibility & Digital Accessibility Statement
PCL One's approach to accessible digital experiences, accessibility testing, feedback and remediation.
How PCL One's contract framework works
PCL One uses a layered contractual framework so that general relationship terms, transaction-specific commitments and service policies can be maintained clearly and consistently.
1
Cloud Services Agreement
Establishes the principal legal terms governing the customer relationship.
2
Order Document
Defines the subscribed services, term, fees and transaction-specific commitments.
3
Service Description & Policies
Describe how the applicable cloud services are delivered, supported, secured and operated.
4
Data Processing Addendum
Establishes data-protection terms where PCL One processes Personal Data on behalf of a customer.
Where applicable, the Order or another expressly agreed customer-specific document may establish terms that supplement or modify the general service documentation.
Looking for security and assurance information?
Visit the PCL One Trust Centre for information about security, privacy, service resilience, responsible AI and related assurance practices.
Visit the Trust CentreNeed documentation for a procurement or security review?
Customers and prospective customers may request additional assurance materials through their PCL One representative. Certain security, audit and technical materials are provided on a controlled basis and are not published publicly.